Refund policy

We want you to be happy with what you bought. If something isn't right, email hello@niamonroeblues.com and we'll sort it out.

DIGITAL DOWNLOADS

Because a download can't be returned, digital purchases are final once the file has been downloaded. If you haven't downloaded it yet, or if the file is faulty, corrupted, or won't play, contact us within 30 days and we'll replace it or refund you in full.

Trouble downloading? Email us. Nine times out of ten it's a link that expired or a phone that won't unzip the file, and we can fix it in minutes.

CDS AND PHYSICAL ITEMS

If your CD, print, shirt, mug or calendar arrives damaged, misprinted, or wrong, email us within 30 days with a photo and we'll reship it or refund you. You will not be charged twice.

Please don't post a damaged disc back to us. Our discs are manufactured on demand and returned copies are discarded, so mailing it back costs you postage and helps nobody. Keep it, bin it, or pass it on. We'll still make it right.

WRONG ADDRESS

If a package comes back to us because the address was wrong or incomplete, we'll reship it once you send us the corrected address. Reprint and postage on a second attempt may be chargeable.

CANCELLATIONS

Physical orders can be cancelled before they go into production, usually within a few hours of ordering. Email us as soon as you can and we'll stop it if we still can.

REFUND TIMING

Approved refunds go back to the original payment method. Your bank usually takes 5 to 10 business days to show it.

CONTACT

Nia Monroe Blues, hello@niamonroeblues.com